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Artikel Riset Asli Akses Terbuka Terakreditasi SINTA 2
Akselerasi Kinerja Layanan Sekretariat DPRD Melalui Inovasi
Studi Kasus Sekretariat DPRD Kota Medan
- Tanggal Terbit & Halaman
- 20 Juli 2022 · Hlm. 159-174
- Riwayat Naskah
- Diterima31 Jan 2022 Disetujui4 Jul 2022 Terbit20 Jul 2022
775 Dilihat 684 Diunduh
Abstrak
Organisasi publik salah satu outputnya adalah pelayanan publik baik ke dalam dan luar organisasi. Sekretariat DPRD Kota Medan merupakan salah satu organisasi perangkat daerah (OPD) yang output kinerjanya adalah pelayanan ke dalam birokrasi, yang dalam hal ini adalah kepada anggota dan pimpinan DPRD. Kinerja layanan Sekretariat DPRD Kota Medan dinilai masih kurang memuaskan dan nilai LAKIPnya pun memperoleh nilai B. Tujuan kajian ini adalah untuk memberikan gambaran kebaruan Sekretariat DPRD Kota Medan dalam mengakselerasi kinerjanya melalaui survei kepuasan stakeholders dan inovasi. Kajian ini menggunakan metode penelitian campuran antara kuantitatif dan kualitatif. Pertanyaan penelitiannya adalah (1) Akselerasi Inovasi apa yang dilakukan oleh Sekretariat DPRD Kota Medan untuk mencapai sasaran kinerja organisasi dan bagaimana caranya? (2) Bagaimana hasil pengembangan inovasi terhadap tingkat kepuasan stakeholders atas kinerja layanan Sekretariat DPRD Kota Medan Tahun 2019-2021? (3) Apa lessons learned dari upaya peningkatan kinerja melalui survei dan inovasi di Sekretariat? Hasil dari kajian ini adalah hasil survei kepuasan stakeholders yang ditindaklanjuti dengan empat inovasi untuk akselerasi kinerja Sekretariat DPRD Kota Medan. Hasil penelitian ini menemukan bahwa pengembangan empat inovasi ini belum begitu optimal, hanya ada 1 inovasi yang langsung berdampak kepada kinerja organisasi. Pembelajaran adalah meskipun sudah dilakukan kajian teknokratik melalui survei kepuasan stakeholders dan pendampingan inovasi, namun keputusan inovasi apa yang dilakukan dalam rangka akselerasi kinerja sangat tergantung dari kompetensi SDM dan prioritas kegiatan.
Regional Legislative Council Service Performance Acceleration Through Innovation: Case Study of Medan Regional Legislative Council Secretariate
Public organizations' outputs are services both inside and outside the organization. Medan Regional Legislative Council Secretariate is one of the regional apparatus organizations (OPD) whose performance output is service to the bureaucracy, which in this case is to members and leaders of the Regional Legislative Council. The service performance of the Medan Regional Legislative Council Secretariate is still considered dissatisfaction, and the Government Agency Performance Accountability Report (LAKIP) scores B. The purpose of this study is to provide an overview of the novelty of the Medan Regional Legislative Council Secretariate in accelerating its performance through a stakeholder satisfaction survey and innovation. This study uses a mixed method of both quantitative and qualitative research methods. The research questions are (1) What innovation acceleration does the Medan Regional Legislative Council Secretariate conduct to achieve organizational performance goals, and how? (2) How does the results of innovation development on the level of satisfaction of stakeholders on the performance of the Medan Regional Legislative Council Secretariate services in 2019-2021? (3) What lessons were learned from efforts to improve performance through surveys and innovations at the Secretariate? This study results from a stakeholder satisfaction survey followed up with four innovations to accelerate the performance of the Medan Regional Legislative Council Secretariate. The results of this study found that the development of these four innovations was not optimal; there was only one innovation that directly impacted organizational performance. Although technocratic studies have been carried out through stakeholder satisfaction surveys and innovation assistance, however, the innovation decisions made in the context of accelerating performance are highly dependent on the competence of human resources and priority activities.
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