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Original Research Article Open Access SINTA 2 Accredited

Regional Legislative Council Service Performance Acceleration Through Innovation

Case Study of Medan Regional Legislative Council Secretariate

Authors

  • Evi Maya Savira 1* Corresponding author
  • Renny Savitri 1
  • Madya Putra Yaumil Ahad 1
  • Erisda Hutasoit 2
  • Andres Willy Simanjuntak 2
  • 1 National Research and Innovation Agency of the Republic of Indonesia (BRIN)
  • 2 Medan Regional Legislative Council Secretariate
  • *Corresponding author
DOI
10.21787/jbp.14.2022.159-174
Published & Pages
20 July 2022 · pp. 159-174
Manuscript History
Received31 Jan 2022 Accepted4 Jul 2022 Published20 Jul 2022
License
CC Attribution-NonCommercial-ShareAlike 4.0
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775 Views 684 Downloads

Abstract

Public organizations' outputs are services both inside and outside the organization. Medan Regional Legislative Council Secretariate is one of the regional apparatus organizations (OPD) whose performance output is service to the bureaucracy, which in this case is to members and leaders of the Regional Legislative Council. The service performance of the Medan Regional Legislative Council Secretariate is still considered dissatisfaction, and the Government Agency Performance Accountability Report (LAKIP) scores B. The purpose of this study is to provide an overview of the novelty of the Medan Regional Legislative Council Secretariate in accelerating its performance through a stakeholder satisfaction survey and innovation. This study uses a mixed method of both quantitative and qualitative research methods. The research questions are (1) What innovation acceleration does the Medan Regional Legislative Council Secretariate conduct to achieve organizational performance goals, and how? (2) How does the results of innovation development on the level of satisfaction of stakeholders on the performance of the Medan Regional Legislative Council Secretariate services in 2019-2021? (3) What lessons were learned from efforts to improve performance through surveys and innovations at the Secretariate? This study results from a stakeholder satisfaction survey followed up with four innovations to accelerate the performance of the Medan Regional Legislative Council Secretariate. The results of this study found that the development of these four innovations was not optimal; there was only one innovation that directly impacted organizational performance. Although technocratic studies have been carried out through stakeholder satisfaction surveys and innovation assistance, however, the innovation decisions made in the context of accelerating performance are highly dependent on the competence of human resources and priority activities.

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Copyright & Open Access License

Copyright (c) 2022 Evi Maya Savira, Renny Savitri, Madya Putra Yaumil Ahad, Erisda Hutasoit, Andres Willy Simanjuntak. This article is licensed under CC Attribution-NonCommercial-ShareAlike 4.0.