E-Government and Digital Transformation Toward a World-Class Bureaucracy in Bali Provincial HR Agency
DOI:
https://doi.org/10.21787/jbp.17.2025-2929Keywords:
E-Government, SIMPEG, Policy Implementation, Digital Transformation, Personnel ManagementAbstract
Digital transformation through e-government policy has become a strategic agenda of the Indonesian government in realizing effective, efficient, transparent, and accountable governance. One form of e-government implementation in the personnel sector is the utilization of the Personnel Management Information System (SIMPEG) developed by the Bali Province Personnel and Human Resources Development Agency (BKPSDM/HR). Although it has been implemented systematically, the implementation of SIMPEG still faces various challenges, especially related to system integration, data updating, and human resource readiness. This study aims to analyze the implementation of e-government policy through SIMPEG in BKPSDM Bali Province, as well as to identify supporting and inhibiting factors in its implementation. The study uses a qualitative descriptive approach with data collection techniques in the form of observation, in-depth interviews, and documentation studies. Research informants were determined purposively, including the leaders and main managers of SIMPEG. Data analysis was carried out using the Miles, Huberman, and Saldaña model through the stages of data reduction, data presentation, and conclusion drawing. The results show that the implementation of e-government through SIMPEG has been running with the support of regulations, infrastructure, and strong leadership commitment, but is still at the interaction and transaction stage and has not achieved integrated digital bureaucratic transformation. The main problems encountered include fragmented system governance, limited interoperability with the central personnel system, the digital literacy gap among civil servants, and resistance to changes in work culture. These findings confirm that the success of e-government is determined not only by technological readiness, but also by organizational and human resource factors. This research provides conceptual and practical contributions in strengthening e-government implementation in the public sector, particularly in encouraging data-driven and sustainable digital transformation of personnel.
Downloads
References
Dener, C., Nii-Aponsah, H., Ghunney, L. E., & Johns, K. D. (2021). GovTech Maturity Index: The State of Public Sector Digital Transformation. The World Bank. https://doi.org/10.1596/978-1-4648-1765-6
Dharmawan, I. W., Raka, A. A. G., & Mardika, I. M. (2019). Implementasi Program Sistem Informasi Manajemen Kepegawaian (SIMPEG) Berbasis Web di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Badung. Public Inspiration: Jurnal Administrasi Publik, 4(1), 31–38. https://doi.org/10.22225/pi.4.1.2019.31-38
Dunn, W. N. (1994). Public Policy Analysis: An Introduction. Prentice Hall.
Farida, I., & Lestari, A. (2021). Implementation of E-Government as a Public Service Innovation in Indonesia. Vestnik Rossijskogo Universiteta Družby Narodov, 8(1), 72–79. https://doi.org/10.22363/2312-8313-2021-8-1-72-79
Frinaldi, A., Afdalisma, Rezeki, A. P. T., & Saputra, B. (2024). Digital Transformation of Government Administration: Analysis of Efficiency, Transparency, and Challenges in Indonesia. Proceedings IAPA Annual Conference, 82–101. https://doi.org/10.30589/proceedings.2024.1096
Gil-García, J. R., & Pardo, T. A. (2005). E-Government Success Factors: Mapping Practical Tools to Theoretical Foundations. Government Information Quarterly, 22(2), 187–216. https://doi.org/10.1016/j.giq.2005.02.001
Grindle, M. S. (1980). Politics and Policy Implementation in the Third World. Princeton University Press.
Janssen, M. (2012). Sociopolitical Aspects of Interoperability and Enterprise Architecture in E-Government. Social Science Computer Review, 30(1), 24–36. https://doi.org/10.1177/0894439310392187
Kaleb, B. J., Lengkong, V. P. K., & Taroreh, R. N. (2019). Penerapan Sistem Informasi Manajemen dan Pengawasannya di Kantor Pelayanan Pajak Pratama Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(1), 781–790. https://doi.org/10.35794/emba.v7i1.22555
Layne, K., & Lee, J. (2001). Developing Fully Functional E-government: A Four Stage Model. Government Information Quarterly, 18(2), 122–136. https://doi.org/10.1016/S0740-624X(01)00066-1
Mardi. (2013). Pengaruh Sistem Informasi Manajemen Pegawai terhadap Kualitas Pelayanan Administrasi Kepegawaian di Badan Kepegawaian Daerah (BKD) Kota Samarinda. EJournal Ilmu Pemerintahan, 1(2), 535–547. https://ejournal.ip.fisip-unmul.ac.id/site/?p=727
Matdoan, U. A. (2021). Proses Perumusan Kebijakan, Perencanaan dan Perancangan Kawasan Perkotaan (Studi di Kota Tual). https://doi.org/10.31219/osf.io/2n93h
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining Digital Transformation: Results From Expert Interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Miad, A., Arifin, J., & Subadi, W. (2019). Evaluasi Program Pemberdayaan Masyarakat dalam Pengunaan Dana Desa di Desa Kitang Kecamatan Tanjung Kabupaten Tabalong (Studi pada Pelatihan Menjahit). JAPB: Jurnal Administrasi Publik dan Administrasi Bisnis, 2(2), 375–391. https://jurnal.stiatabalong.ac.id/index.php/JAPB/article/view/186
Miles, M. B., Huberman, A. M., & Saldaña, J. (2020). Qualitative Data Analysis: A Methods Sourcebook. SAGE.
Muslikhah, R. I. (2019). Dukungan Sistem Informasi Manajemen Kepegawaian terhadap Pengambilan Keputusan di BKPP Kabupaten Sukoharjo. Efisiensi: Kajian Ilmu Administrasi, 16(2), 10–21. https://doi.org/10.21831/efisiensi.v16i2.27417
Mutiarin, D., Khaerah, N., Nyssa, A. V. I., & Nasrulhaq. (2024). E-Government Development: Catalysing Agile Governance Transformation in Indonesia. Journal of Contemporary Governance and Public Policy, 5(1), 87–110. https://doi.org/10.46507/jcgpp.v5i1.270
Nurhidayat, Nurmandi, A., & Congge, U. (2024). Bridging the Digital Divide: Analyzing Public Participation in Indonesia’s E-Government Through the E-Participation Index. Otoritas: Jurnal Ilmu Pemerintahan, 14(2), 481–498. https://doi.org/10.26618/ojip.v14i2.14435
Nurhidayat, Nurmandi, A., & Misran. (2024). Evaluation of the Challenges of E-Government Implementation: Analysis of the E-Government Development Index in Indonesia. Jurnal Manajemen Pelayanan Publik, 8(2), 371–383. https://doi.org/10.24198/jmpp.v8i2.52759
Pasanda, L. (2016). Pengaruh Penerapan Sistem Informasi Manajemen Kepegawaian terhadap Kinerja Pegawai Negeri di Kantor Badan Kepegawaian Daerah (BKD) Kota Palopo [Undergraduate Thesis]. Universitas Hasanuddin.
Pasolong, H. (2019). Teori Administrasi Publik. Alfabeta.
Ramadannisa, C. A. (2023). Implementasi Kebijakan Katalog Lokal Pemerintah Kabupaten Jembrana untuk Meningkatkan Peran serta Usaha Mikro, Kecil, dan Koperasi pada Pengadaan Barang/Jasa Pemerintah. Academia Praja: Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik, 6(1), 109–128. https://doi.org/10.36859/jap.v6i1.1164
Rizky Z, E. R., & Supardi, E. (2018). Sistem Informasi Sumber Daya Manusia Meningkatkan Efektivitas Pengembangan Pegawai. Jurnal Pendidikan Manajemen Perkantoran, 3(2), 226–232. https://doi.org/10.17509/jpm.v3i2.11768
Setiawan, N. A., Rachmadani, B., & Putra, E. R. (2022). Development Web Based Employment Information System for Yugo Putra Sejahtera Inc. TEPIAN, 3(3), 116–122. https://doi.org/10.51967/tepian.v3i3.869
Yulia, E., & Ratnawati, S. (2020). Analisis Sistem Informasi Manajemen Kepegawaian (SIMPEG) Sebagai SISDM di Pemerintah Kota Magelang. Jurnal Maneksi (Management Ekonomi dan Akuntansi), 9(2), 444–453. https://doi.org/10.31959/jm.v9i2.467
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Author(s)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
