The Impact of Servant Leadership on Organizational Citizenship Behavior and Knowledge Sharing Behavior

Authors

  • Veronika Agustini Srimulyani Management Study Program (Madiun City Campus), Faculty of Business, Universitas Katolik Widya Mandala Surabaya, East Java, Indonesia
  • Sri Rustiyaningsih Accounting Study Program (Madiun City Campus), Faculty of Business, Universitas Katolik Widya Mandala Surabaya, East Java, Indonesia
  • Yustinus Budi Hermanto Management Study Program, Faculty of Economic, Universitas Katolik Darma Cendika, East Java, Indonesia

DOI:

https://doi.org/10.21787/jbp.15.2023.521-541

Keywords:

servant leadership, organizational culture, knowledge sharing behavior, village officials

Abstract

This study aims to analyze the relationship between servant leadership (SL) on organizational culture (OC), organizational citizenship behavior (OCB), and knowledge-sharing behavior (KSB) to test the indirect relationship of servant leadership (SL) on organizational culture (OC), organizational citizenship behavior (OCB), and knowledge sharing behavior (KSB), as well as to test the indirect relationship of SL to OCB and KSB through OC. The research design used a quantitative method; the research samples were 60 village officials from one of the sub-districts in Magetan Regency, East Java, Indonesia. Data collection was carried out by way of a survey using a questionnaire. The research results showed that SL has a significant positive relationship with OC and OCB, but SL does not have a direct relationship with KSB; OC has a significant positive relationship with OCB and KSB; OCB is not directly related to KSB; OC plays a partial mediating role in the relationship between SL and OCB; OC as a full mediation of the relationship between SL and KSB. Realizing KSB can be improved through the internalization of organizational culture, which can increase OCB and encourage organizational members to share knowledge.

Downloads

Download data is not yet available.

References

Abdul-Jalal, H., Toulson, P., & Tweed, D. (2013). Knowledge Sharing Success for Sustaining Organizational Competitive Advantage. Procedia Economics and Finance, 7, 150–157. https://doi.org/10.1016/S2212-5671(13)00229-3

Ahmadi, I. R., & Rachmawati, R. (2021). The Antecedents of Knowledge Sharing in Public Sector. 18th International Symposium on Management (INSYMA 2021), Mataram, Indonesia. https://doi.org/10.2991/aebmr.k.210628.043

Akram, U., Khan, M. K., Yixin, Q., Bhatti, M. H., Bilal, M., Hashim, M., & Akram, Z. (2016). Impact of Organizational Justice on Job Satisfaction of Banking Employees. European Journal of Business and Management, 8(16), 55–63. https://www.iiste.org/Journals/index.php/EJBM/article/view/30977

Al-Adaileh, R. M. (2013). Knowledge Management Processes and Their Impact on Organizational Performance “An Empirical Study in the Mining Companies in Jordan.†European Journal of Social Sciences, 38(3), 352–364.

Alâ€Alawi, A. I., Alâ€Marzooqi, N. Y., & Mohammed, Y. F. (2007). Organizational Culture and Knowledge Sharing: Critical Success Factors. Journal of Knowledge Management, 11(2), 22–42. https://doi.org/10.1108/13673270710738898

Al-Zu’bi, H. A. (2011). Organizational Citizenship Behavior and Impacts on Knowledge Sharing: An Empirical Study. International Business Research, 4(3), 221–227. https://doi.org/10.5539/ibr.v4n3p221

Amir, D. A. (2019). The Effect of Servant Leadership on Organizational Citizenship Behavior: The Role of Trust in Leader as a Mediation and Perceived Organizational Support as a Moderation. Journal of Leadership in Organizations, 1(1), 1–16. https://doi.org/10.22146/jlo.42946

Amiri, N. A., Rahim, R. E. A., & Ahmed, G. (2020). Leadership Styles and Organizational Knowledge Management Activities: A Systematic Review. Gadjah Mada International Journal of Business, 22(3), 250–275. https://doi.org/10.22146/gamaijb.49903

Aoyagi, M. W., Cox, R. H., & McGuire, R. T. (2008). Organizational Citizenship Behavior in Sport: Relationships with Leadership, Team Cohesion, and Athlete Satisfaction. Journal of Applied Sport Psychology, 20(1), 25–41. https://doi.org/10.1080/10413200701784858

Arumi, M. S., Aldrin, N., & Murti, T. R. (2019). Effect of Organizational Culture on Organizational Citizenship Behavior with Organizational Commitment as a Mediator. International Journal of Research in Business and Social Science (2147- 4478), 8(4), 124–132. https://doi.org/10.20525/ijrbs.v8i4.274

Aryani, R., & Widodo, W. (2020). The Determinant of Organizational Culture and Its Impact on Organization: A Conceptual Framework. International Journal of Higher Education, 9(3), 64–70. https://doi.org/10.5430/ijhe.v9n3p64

Bandura, A. (1977). Social Learning Theory. Prentice Hall.

Barbuto, J. E., & Wheeler, D. W. (2006). Scale Development and Construct Clarification of Servant Leadership. Group & Organization Management, 31(3), 300–326. https://doi.org/10.1177/1059601106287091

Bismala, L. (2019). Factors Affecting Organizational Citizenship Behavior: A Literature Review. Proceedings of the Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia. Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia, Medan, Indonesia. https://doi.org/10.4108/eai.8-10-2018.2288740

Bollinger, A. S., & Smith, R. D. (2001). Managing Organizational Knowledge as a Strategic Asset. Journal of Knowledge Management, 5(1), 8–18. https://doi.org/10.1108/13673270110384365

Browne, H. P., Forster, S. C., Anonye, B. O., Kumar, N., Neville, B. A., Stares, M. D., Goulding, D., & Lawley, T. D. (2016). Culturing of ‘Unculturable’ Human Microbiota Reveals Novel Taxa and Extensive Sporulation. Nature, 533(7604), 543–546. https://doi.org/10.1038/nature17645

Cabrera, E. F., & Cabrera, A. (2005). Fostering Knowledge Sharing Through People Management Practices. The International Journal of Human Resource Management, 16(5), 720–735. https://doi.org/10.1080/09585190500083020

Canavesi, A., & Minelli, E. (2022). Servant Leadership and Employee Engagement: A Qualitative Study. Employee Responsibilities and Rights Journal, 34(4), 413–435. https://doi.org/10.1007/s10672-021-09389-9

Chaman, S., Zulfiqar, S., Shaheen, S., & Saleem, S. (2021). Leadership Styles and Employee Knowledge Sharing: Exploring the Mediating Role of Introjected Motivation. PLOS ONE, 16(9), e0257174. https://doi.org/10.1371/journal.pone.0257174

Chen, C.-A., & Hsieh, C.-W. (2015). Knowledge Sharing Motivation in the Public Sector: The Role of Public Service Motivation. International Review of Administrative Sciences, 81(4), 812–832. https://doi.org/10.1177/0020852314558032

Chen, M., Zada, M., Khan, J., & Saba, N. U. (2022). How Does Servant Leadership Influences Creativity? Enhancing Employee Creativity via Creative Process Engagement and Knowledge Sharing. Frontiers in Psychology, 13, 947092. https://doi.org/10.3389/fpsyg.2022.947092

Choudhary, A. I., Akhtar, S. A., & Zaheer, A. (2013). Impact of Transformational and Servant Leadership on Organizational Performance: A Comparative Analysis. Journal of Business Ethics, 116(2), 433–440. https://doi.org/10.1007/s10551-012-1470-8

Chumg, H.-F., Seaton, J., Cooke, L., & Ding, W.-Y. (2016). Factors Affecting Employees’ Knowledge-Sharing Behaviour in the Virtual Organisation From the Perspectives of Well-Being and Organisational Behaviour. Computers in Human Behavior, 64, 432–448. https://doi.org/10.1016/j.chb.2016.07.011

Cohen, W. M., & Levinthal, D. A. (1990). Absorptive Capacity: A New Perspective on Learning and Innovation. Administrative Science Quarterly, 35(1), 128. https://doi.org/10.2307/2393553

Cummings, J. (2003). Knowledge Sharing: A Review of the Literature. The World Bank Operations Evaluation Department.

Dalati, S., & Alchach, H. (2018). The Effect of Leader Trust and Knowledge Sharing on Staff Satisfaction at Work: Investigation of Universities in Syria. Business, Management and Education, 16(1), 190–205. https://doi.org/10.3846/bme.2018.2852

DeCarolis, D. M., & Deeds, D. L. (1999). The Impact of Stocks and Flows of Organizational Knowledge on Firm Performance: An Empirical Investigation of the Biotechnology Industry. Strategic Management Journal, 20(10), 953–968. https://doi.org/10.1002/(SICI)1097-0266(199910)20:10<953::AID-SMJ59>3.0.CO;2-3

Dennis, R. S., & Bocarnea, M. (2005). Development of the Servant Leadership Assessment Instrument. Leadership & Organization Development Journal, 26(8), 600–615. https://doi.org/10.1108/01437730510633692

Donate, M. J., & Guadamillas, F. (2011). Organizational Factors to Support Knowledge Management and Innovation. Journal of Knowledge Management, 15(6), 890–914. https://doi.org/10.1108/13673271111179271

Dyah, P. D., Arismunandar, M., Rizal, F., Achmad, S., & Yuni, R. F. (2021). The Influence of Organizational Culture and Organizational Commitment on Employee Performance Organizational Citizenship Behavior: A Study at the Public Relations and Protocol Bureau of the Regional Secretary of East Java Province, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 5(113), 145–152. https://doi.org/10.18551/rjoas.2021-05.17

Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A Systematic Review and Call for Future Research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004

Farh, J.-L., Zhong, C.-B., & Organ, D. W. (2004). Organizational Citizenship Behavior in the People’s Republic of China. Organization Science, 15(2), 241–253. https://doi.org/10.1287/orsc.1030.0051

Fitrio, T., Apriansyah, R., Utami, S., & Yaspita, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management, 7(9). https://doi.org/10.18535/ijsrm/v7i9.em01

Foss, N. J., & Pedersen, T. (2002). Transferring Knowledge in MNCs. Journal of International Management, 8(1), 49–67. https://doi.org/10.1016/S1075-4253(01)00054-0

Grant, R. (1999). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. In Knowledge and Strategy (pp. 3–23). Elsevier. https://doi.org/10.1016/B978-0-7506-7088-3.50004-8

Greenleaf, R. (2007). The Servant as Leader. In W. C. Zimmerli, M. Holzinger, & K. Richter (Eds.), Corporate Ethics and Corporate Governance (pp. 79–85). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-70818-6_6

Grego-Planer, D. (2019). The Relationship Between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors. Sustainability, 11(22), 6395. https://doi.org/10.3390/su11226395

Gregory Stone, A., Russell, R. F., & Patterson, K. (2004). Transformational Versus Servant Leadership: A Difference in Leader Focus. Leadership & Organization Development Journal, 25(4), 349–361. https://doi.org/10.1108/01437730410538671

Haider, S. A., Akbar, A., Tehseen, S., Poulova, P., & Jaleel, F. (2022). The Impact of Responsible Leadership on Knowledge Sharing Behavior Through the Mediating Role of Person–Organization Fit and Moderating Role of Higher Educational Institute Culture. Journal of Innovation & Knowledge, 7(4), 100265. https://doi.org/10.1016/j.jik.2022.100265

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). SAGE Publications.

Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032

Hislop, D. (2002). Managing Knowledge and the Problem of Commitment.

Hofmann, D. A., Morgeson, F. P., & Gerras, S. J. (2003). Climate as a Moderator of the Relationship Between Leader-Member Exchange and Content Specific Citizenship: Safety Climate as an Exemplar. Journal of Applied Psychology, 88(1), 170–178. https://doi.org/10.1037/0021-9010.88.1.170

Hu, J., & Liden, R. C. (2011). Antecedents of Team Potency and Team Effectiveness: An Examination of Goal and Process Clarity and Servant Leadership. Journal of Applied Psychology, 96(4), 851–862. https://doi.org/10.1037/a0022465

Husain, S. N., & Husain, Y. S. (2016). Mediating Effect of OCB on Relationship Between Job Attitudes and Knowledge Sharing Behavior. International Journal of Science and Research (IJSR), 5(1), 1008–1015. https://doi.org/10.21275/v5i1.NOV152959

Iqbal, A., Latif, K. F., & Ahmad, M. S. (2020). Servant Leadership and Employee Innovative Behaviour: Exploring Psychological Pathways. Leadership & Organization Development Journal, 41(6), 813–827. https://doi.org/10.1108/LODJ-11-2019-0474

Islamy, F. J., Yuniarsih, T., Ahman, E., & Kusnendi, K. (2020). The Role of Organizational Culture, Knowledge Sharing and Job Satisfaction in Higher Education. Management Science Letters, 10, 3957–3966. https://doi.org/10.5267/j.msl.2020.7.014

Jeong, Y., Kim, E., Kim, M., & Zhang, J. J. (2019). Exploring Relationships among Organizational Culture, Empowerment, and Organizational Citizenship Behavior in the South Korean Professional Sport Industry. Sustainability, 11(19), 5412. https://doi.org/10.3390/su11195412

Kadarusman, K., & Bunyamin, B. (2021). The Role of Knowledge Sharing, Trust As Mediation on Servant Leadership and Job Performance. Management Science Letters, 11, 1509–1520. https://doi.org/10.5267/j.msl.2020.12.022

Kathiravelu, S. R., Mansor, N. N. A., T.Ramayah, & Idris, N. (2014). Why Organisational Culture Drives Knowledge Sharing? Procedia - Social and Behavioral Sciences, 129, 119–126. https://doi.org/10.1016/j.sbspro.2014.03.656

Kerr, J., & Slocum, J. W. (2005). Managing Corporate Culture Through Reward Systems. Academy of Management Perspectives, 19(4), 130–138. https://doi.org/10.5465/ame.2005.19417915

Khassawneh, O., Mohammad, T., & Ben-Abdallah, R. (2022). The Impact of Leadership on Boosting Employee Creativity: The Role of Knowledge Sharing as a Mediator. Administrative Sciences, 12(4), 175. https://doi.org/10.3390/admsci12040175

Kogut, B., & Zander, U. (1992). Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology. Organization Science, 3(3), 383–397. https://doi.org/10.1287/orsc.3.3.383

Kucharska, W., & Bedford, D. A. D. (2019). Knowledge Sharing and Organizational Culture Dimensions: Does Job Satisfaction Matter? Electronic Journal of Knowledge Management, 17(1), 1–18. https://doi.org/10.2139/ssrn.3406496

Lamida, R. (2015). Kepemimpinan Transformasional Kepala Desa dalam Meningkatkan Motivasi Kerja Perangkat Desa (Studi di Desa Kahakitang Kecamatan Tatoareng Kabupaten Kepulauan Sangihe). Politico: Jurnal Ilmu Politik, 1(7).

Lee, A. B. S., & Pu, J. X. (2017). Exploring the Relationship Between Leadership, Organizational Culture, Trust, and Effectiveness of Knowledge Sharing by Forced Learning. Journal of Administrative and Business Studies, 3(2). https://doi.org/10.20474/jabs-3.2.4

Li, J., Wu, N., & Xiong, S. (2021a). Sustainable innovation in the context of organizational cultural diversity: The role of cultural intelligence and knowledge sharing. PLoS ONE, 16(5 May), 1–22. https://doi.org/10.1371/journal.pone.0250878

Li, J., Wu, N., & Xiong, S. (2021b). Sustainable Innovation in the Context of Organizational Cultural Diversity: The Role of Cultural Intelligence and Knowledge Sharing. PLOS ONE, 16(5), e0250878. https://doi.org/10.1371/journal.pone.0250878

Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant Leadership and Serving Culture: Influence on Individual and Unit Performance. Academy of Management Journal, 57(5), 1434–1452. https://doi.org/10.5465/amj.2013.0034

Mendrofa, Y. F. J., Lase, D., Waruwu, S., & Mendrofa, S. A. (2023). Analisis Kebutuhan Pelatihan dan Pengembangan Perangkat Desa Se-Kecamatan Alasa Talumuzoi dalam Meningkatkan Pelayanan Publik. Tuhenori: Jurnal Ilmiah Multidisiplin, 1(1), 11–21.

Mutua, J. N., & Kiruhi, T. M. (2021). Volunteer Public Leaders’ Values-Driven Leadership: The Case of Village Elders in Kenya. Heliyon, 7(3), e06411. https://doi.org/10.1016/j.heliyon.2021.e06411

Nauman, S., Bhatti, S. H., Imam, H., & Khan, M. S. (2022). How Servant Leadership Drives Project Team Performance Through Collaborative Culture and Knowledge Sharing. Project Management Journal, 53(1), 17–32. https://doi.org/10.1177/87569728211037777

Nold, H., & Michel, L. (2016). The Performance Triangle: A Model for Corporate Agility. Leadership & Organization Development Journal, 37(3), 341–356. https://doi.org/10.1108/LODJ-07-2014-0123

Organ, D., Podsakoff, P., & MacKenzie, S. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. SAGE Publications, Inc. https://doi.org/10.4135/9781452231082

Park, H., Ribière, V., & Schulte, W. D. (2004). Critical Attributes of Organizational Culture That Promote Knowledge Management Technology Implementation Success. Journal of Knowledge Management, 8(3), 106–117. https://doi.org/10.1108/13673270410541079

Parris, D. L., & Peachey, J. W. (2013). A Systematic Literature Review of Servant Leadership Theory in Organizational Contexts. Journal of Business Ethics, 113(3), 377–393. https://doi.org/10.1007/s10551-012-1322-6

Patterson, K. (2003). Servant Leadership: A Theoretical Model. School of Leadership Studies Regent University.

Pitelis, C. (2009). Edith Penrose’s ‘The Theory of the Growth of the Firm’ Fifty Years Later (MPRA Paper 23180). University Library of Munich.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307

Poul, S., Khanlarzadeh, F., & Samiei, V. (2016). The Impact of Organizational Culture on Knowledge Sharing. International Review, 3–4, 9–24. https://doi.org/10.5937/intrev1604009P

Purwantoro, P., Umaidah, Y., & Enri, U. (2018). Penerapan Knowledge Management System Berbasis Informasi Desa untuk Meningkatkan Layanan Publik Desa Dukuh Karya. Techno Nusa Mandiri: Journal of Computing and Information Technology, 15(2), 121–128. https://doi.org/10.33480/techno.v15i2.21

Rahman, K., Zainal, & Wardana, D. (2022). Village Head Leadership in Developing Village Potential. The International Journal of Humanities & Social Studies, 10(1), 17–22. https://doi.org/10.24940/theijhss/2022/v10/i1/HS2201-003

Rasak, B. (2022). Organizational Culture.

Reed, L. L., Vidaver-Cohen, D., & Colwell, S. R. (2011). A New Scale to Measure Executive Servant Leadership: Development, Analysis, and Implications for Research. Journal of Business Ethics, 101(3), 415–434. https://doi.org/10.1007/s10551-010-0729-1

Rehman, M. Z.-, Shah, S. U., & Khokhar, A. M. (2022). Impact of Servant Leadership and Organizational Culture on Work Engagement: An Empirical Analysis. Global Social Sciences Review, VII(II), 23–33. https://doi.org/10.31703/gssr.2022(VII-II).03

Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (15th ed.). Pearson Prentice Hall.

Rohman, A., Eliyana, A., Purwana, D., & Hamidah, H. (2020). Individual and Organizational Factors’ Effect on Knowledge Sharing Behavior. Entrepreneurship and Sustainability Issues, 8(1), 38–48. https://doi.org/10.9770/jesi.2020.8.1(3)

Sarstedt, M., Ringle, C. M., & Hair, J. F. (2021). Partial Least Squares Structural Equation Modeling. In C. Homburg, M. Klarmann, & A. E. Vomberg (Eds.), Handbook of Market Research (pp. 1–47). Springer International Publishing. https://doi.org/10.1007/978-3-319-05542-8_15-2

Sawan, F., Suryadi, & Nurhattati. (2021). Impact of Organizational Culture on Knowledge Sharing Behavior. Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020). 4th International Conference on Research of Educational Administration and Management (ICREAM 2020), Bandung, Indonesia. https://doi.org/10.2991/assehr.k.210212.073

Setyaningrum, R. P. (2017). Relationship Between Servant Leadership in Organizational Culture, Organizational Commitment, Organizational Citizenship Behaviour and Customer Satisfaction. European Research Studies Journal, XX(3A), 554–569. https://doi.org/10.35808/ersj/728

Shafi, M. Q., Rabbani, S., Alam, R. M., & Gul, S. (2020). Servant Leadership: Impact on Organizational Citizenship Behavior and Knowledge Sharing Behavior. Journal of Southwest Jiaotong University, 55(4), 63. https://doi.org/10.35741/issn.0258-2724.55.4.63

Sial, A., Zulfiqar, S., Kousar, S. W. A., & Habib, S. (2014). Impact of Servant Leadership on Knowledge Sharing Intensions Among Employees (Study of Higher Education Commission of Pakistan). European Journal of Business and Innovation Research, 2(1), 1–11. https://eajournals.org/ejbir/vol-2-issue-1-march-2014/impact-servant-leadership-knowledge-sharing-intensions-among-employees-study-higher-education-commission-pakistan/

Slack, N. J., Singh, G., Narayan, J., & Sharma, S. (2020). Servant Leadership in the Public Sector: Employee Perspective. Public Organization Review, 20(4), 631–646. https://doi.org/10.1007/s11115-019-00459-z

Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology, 68(4), 653–663. https://doi.org/10.1037/0021-9010.68.4.653

Sonmez Cakir, F., & Adiguzel, Z. (2020). Analysis of Leader Effectiveness in Organization and Knowledge Sharing Behavior on Employees and Organization. SAGE Open, 10(1), 215824402091463. https://doi.org/10.1177/2158244020914634

Spears, L. C. (2010). Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders. Journal of Virtues & Leadership, 1(1). https://www.regent.edu/journal/journal-of-virtues-leadership/character-and-servant-leadership-ten-characteristics-of-effective-caring-leaders/

Spender, J. â€C., & Grant, R. M. (1996). Knowledge and the Firm: Overview. Strategic Management Journal, 17(S2), 5–9. https://doi.org/10.1002/smj.4250171103

Subhaktiyasa, P. G., Andriana, K. R. F., Sintari, S. N. N., Wati, W. S., Sumaryani, N. P., & Lede, Y. U. (2023). Effect of Transformational Leadership, Servant Leadership, and Spiritual Leadership on Organizational Citizenship Behavior. Jurnal Organisasi Dan Manajemen, 19(1), 224–238. https://doi.org/10.33830/jom.v19i1.3695.2023

Suwibawa, A., Agung, A. A. P., & Sapta, I. K. S. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali). International Journal of Contemporary Research and Review, 9(8), 20997–21013. https://doi.org/10.15520/ijcrr/2018/9/08/582

Trivellas, P., Akrivouli, Z., Tsifora, E., & Tsoutsa, P. (2015). The Impact of Knowledge Sharing Culture on Job Satisfaction in Accounting Firms. The Mediating Effect of General Competencies. Procedia Economics and Finance, 19, 238–247. https://doi.org/10.1016/S2212-5671(15)00025-8

Trong Tuan, L. (2016). How Servant Leadership Nurtures Knowledge Sharing: The Mediating Role of Public Service Motivation. International Journal of Public Sector Management, 29(1), 91–108. https://doi.org/10.1108/IJPSM-06-2015-0112

Trong Tuan, L. (2017). Knowledge Sharing in Public Organizations: The Roles of Servant Leadership and Organizational Citizenship Behavior. International Journal of Public Administration, 40(4), 361–373. https://doi.org/10.1080/01900692.2015.1113550

van den Hooff, B., & de Ridder, J. A. (2004). Knowledge Sharing in Context: The Influence of Organizational Commitment, Communication Climate and CMC Use on Knowledge Sharing. Journal of Knowledge Management, 8(6), 117–130. https://doi.org/10.1108/13673270410567675

Vondey, M. (2010). The Relationships among Servant Leadership, Organizational Citizenship Behavior, Person-Organization Fit, and Organizational Identification. International Journal of Leadership Studies, 6(1), 3–27.

Walumbwa, F. O., Hartnell, C. A., & Oke, A. (2010). Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation. Journal of Applied Psychology, 95(3), 517–529. https://doi.org/10.1037/a0018867

Wang, S., & Noe, R. A. (2010). Knowledge Sharing: A Review and Directions for Future Research. Human Resource Management Review, 20(2), 115–131. https://doi.org/10.1016/j.hrmr.2009.10.001

Wesevich, J. W. (2022). Servant Leadership Impact on Organizational Performance. Liberty University, School of Business.

Yoshida, D. T., Sendjaya, S., Hirst, G., & Cooper, B. (2014). Does Servant Leadership Foster Creativity and Innovation? A Multi-level Mediation Study of Identification and Prototypicality. Journal of Business Research, 67(7), 1395–1404. https://doi.org/10.1016/j.jbusres.2013.08.013

Zada, M., Zada, S., Ali, M., Jun, Z. Y., Contreras-Barraza, N., & Castillo, D. (2022). How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach. Frontiers in Psychology, 13, 810227. https://doi.org/10.3389/fpsyg.2022.810227

Zeine, R., Boglarsky, C. A., Blessinger, P., & Michel, L. (2014). External Adaptability of Higher Education Institutions: The Use of Diagnostic Interventions to Improve Agility. Change Management: An International Journal, 13(4), 1–12. https://doi.org/10.18848/2327-798X/CGP/v13i04/50757

Zeyada, M. (2018). Organizational Culture and its Impact on Organizational Citizenship Behavior. International Journal of Academic Research in Business and Social Sciences, 8(3), 418–429. https://doi.org/10.6007/IJARBSS/v8-i3/3939

Zou, W.-C., Tian, Q., & Liu, J. (2015). Servant Leadership, Social Exchange Relationships, and Follower’s Helping Behavior: Positive Reciprocity Belief Matters. International Journal of Hospitality Management, 51, 147–156. https://doi.org/10.1016/j.ijhm.2015.08.012

Downloads

Published

2023-12-29

How to Cite

Srimulyani, V. A., Rustiyaningsih, S., & Hermanto, Y. B. (2023). The Impact of Servant Leadership on Organizational Citizenship Behavior and Knowledge Sharing Behavior . Jurnal Bina Praja, 15(3), 521–541. https://doi.org/10.21787/jbp.15.2023.521-541

Issue

Section

Articles