Institutional Optimization Strategy of Capital Investment Agency and One-Stop Integrated Service
DOI:
https://doi.org/10.21787/jbp.11.2019.237-248Keywords:
DPMPTSP, Licensing, Regulatory Impact Assessment (RIA)Abstract
Licensing is one way for business actors to formalize business. Without licensing, businesses are unable to move to the formal sector and get a variety of benefits such as coaching programs, tax incentives and getting credit or capital assistance, especially from banks and legal guarantees. Nevertheless, business operators consider that licensing services are still not optimal. Business actors' complaints include inefficient and effective services caused by weak institutional aspects. Institutional improvement of the Capital Investment Agency and the One-Stop Integrated Service (DPMPTSP) to reach the prime point will have an impact on the ease of service and improve the investment climate. The main method used in this study is the Regulatory Impact Assessment (RIA) supported using Regulatory Mapping (Regmap) to determine the regulatory map that contributes to the institutional aspects of DPMPTSP. The results of the analysis revealed that the root cause of the weakness of DPMPTSP's institutions was the absence of DPMPTSP's institutional improvement program. The root causes of these problems contribute to some of the problems in optimizing DPMPTSP institutions such as the Standard Operational Procedure (SOP) that is not updated, the lack of competence of the implementing apparatus, the delay in anticipating changes in regulations of the central authority. Alternative corrective actions from the results of the analysis are the devolution of authority for licensing services, preparation of guidelines for Standard Procedure Norms Criteria (NSPK), institutional regulation updates, preparation of local regulations related to institutional implementation, SOP formulation of licensing services, placement of technical human resources, and development of infrastructure facilities.
Downloads
References
Amsyah, Z. (2001). Manajemen Sistem Informasi. Jakarta: Gramedia Pustaka Utama.
Biro Hukum Kementerian PPN/Bappenas. (2011). Pengembangan dan Implementasi Metode Regulatory Impact Analysis (RIA) untuk Menilai Kebijakan (Peraturan dan Non Peraturan) di Kementerian PPN/Bappenas. Jakarta: Biro Hukum Kementerian PPN/Bappenas.
BKPM. (2019). Investment Realization in the First Quarter of 2019 Reached Rp 195.1 Trillion, Increased by 5.3%. Retrieved from https://www.bkpm.go.id/images/uploads/berita/file_upload/BKPM_Press_Release_Investment_Realization_Q1_2019.pdf
Bünte, M. (2008). Indonesia’s protracted decentralization: Contested reforms and their unintended consequences. In M. Bünte & A. Ufen (Eds.), Democratization in Post-Suharto Indonesia. Retrieved from https://www.taylorfrancis.com/books/e/9780203934760/chapters/10.4324/9780203934760-12
Corcoran, A., & Gillanders, R. (2015). Foreign direct investment and the ease of doing business. Review of World Economics, 151(1), 103–126. https://doi.org/10.1007/s10290-014-0194-5
Hartono, & Hartomo, D. D. (2016). Faktor-faktor yang Mempengaruhi Perkembangan UMKM di Surakarta. Jurnal Bisnis Dan Manajemen, 14(1), 15–30. https://doi.org/10.20961/jbm.v14i1.2678
Hidayat, F., Sutomo, & Sunarko, B. S. (2018). Implementasi Pelayanan Terpadu Satu Pintu (PTSP): Pendelegasian Kewenangan Setengah Hati (Studi terhadap Penyelenggaraan PTSP di Badan Pelayanan Perizinan Terpadu Kabupaten Banyuwangi). POLITICO, 18(1), 144–163. https://doi.org/10.32528/politico.v18i1.1377
Hodgkinson, I. R., Hannibal, C., Keating, B. W., Chester Buxton, R., & Bateman, N. (2017). Toward a public service management: past, present, and future directions. Journal of Service Management, 28(5), 998–1023. https://doi.org/10.1108/JOSM-01-2017-0020
Ilhamsyah. (2013). Reformasi Birokrasi Pada Pemerintah Kabupaten Kotabaru (Studi Terhadap Kualitas Pelayanan Pada Badan Pelayanan Perijinan Terpadu Dan Penanaman Modal). Jurnal Ilmu Politik Dan Pemerintahan Lokal, 2(1), 53–72. Retrieved from https://www.neliti.com/id/publications/101826/reformasi-birokrasi-pada-pemerintah-kabupaten-kotabaru-studi-terhadap-kualitas-p
Jaakkola, E., Helkkula, A., & Aarikka-Stenroos, L. (2015). Service experience co-creation: conceptualization, implications, and future research directions. Journal of Service Management, 26(2), 182–205. https://doi.org/10.1108/JOSM-12-2014-0323
KPPOD. (2014). Badan Pelayanan Terpadu Satu Pintu (BPTSP) di Provinsi DKI Jakarta: Perspektif Kewenangan dan Kelembagaan. Retrieved from https://www.neliti.com/publications/259/badan-pelayanan-terpadu-satu-pintu-bptsp-di-provinsi-dki-jakarta-perspektif-kewe
KPPOD. (2016). Reformasi Kemudahan Berusaha: Evaluasi Pelaksanaan Paket Kebijakan Ekonomi di Daerah. Jakarta: KPPOD.
Kusdi. (2009). Teori Organisasi dan Administrasi. Jakarta: Salemba Humanika.
Larasati, P. A. (2016). Pengembangan Aparatur Berbasis Kompetensi dalam Meningkatkan Kualitas Pelayanan Perizinan di Unit Pelaksanaan Teknis Pelayanan Perizinan Terpadu (UPT P2T) Badan Penanaman Modal Provinsi Jawa Timur. Kebijakan Dan Manajemen Publik, 4(3), 243–255. Retrieved from http://journal.unair.ac.id/KMP@pengembangan-aparatur-berbasis-kompetensi-dalam-meningkatkan-kualitas-pelayanan-perizinan-di-unit-pelaksanaan-teknis-pelayanan-perizinan-terpadu-(upt-p2t)-badan-penanaman-article-10951-media-138-category-8.html
Mardiasmo. (2009). Akuntansi Sektor Publik. Yogyakarta: Andi.
Mulyadi, M. B. (2018). Pengaruh Kualitas Pelayanan Perizinan Terpadu dalam Meningkatkan Investasi dan Pertumbuhan UMKM. Jurnal Hukum Mimbar Justitia, 4(1), 112–127. https://doi.org/10.35194/jhmj.v4i1.293
Nee, V. (2003). The New Institutionalism in Economics and Sociology (No. 4). Retrieved from https://www.economyandsociety.org/wp-content/uploads/2013/08/wp4_nee_03.pdf
OECD. (2008). Introductory Handbook for Undertaking Regulatory Impact Analysis (RIA). OECD.
Osborne, S. P., Radnor, Z., Kinder, T., & Vidal, I. (2014). Sustainable public service organisations: A Public Service-Dominant approach. Society and Economy, 36(3), 313–338. https://doi.org/10.1556/SocEc.36.2014.3.1
Rangriz, H., & Soltanieh, F. (2015). Exploring the Effects of Organizational Capabilities and Managerial Competencies on the Organizational Effectiveness. Journal of Strategic Human Resource Management, 4(2). Retrieved from https://ssrn.com/abstract=2655470
Raymond, C. P., Hatane, S., & Hutabarat, J. (2015). Analisis Kualitas Sumber Daya Manusia, Kualitas Pelayanan, Kinerja Organisasi, Kepercayaan Masyarakat dan Kepuasan Masyarakat (Studi Kasus: Dinas Kependudukan dan Catatan Sipil Kabupaten Nabire). Jurnal Teknologi Dan Manajemen Industri, 1(1), 1–8. Retrieved from https://ejournal.itn.ac.id/index.php/jtmi/article/view/245
Republik Indonesia. (2019). Nota Keuangan Beserta Rancangan Anggaran Pendapatan dan Belanja Negara Tahun Anggaran 2019. Republik Indonesia.
Sari, P. P. (2018). Pemanfaatan Teknologi Digital Sebagai Percepatan Berusaha oleh Ekonomi Kreatif. Jurnal Komunika : Jurnal Komunikasi, Media Dan Informatika, 7(3), 135–144. https://doi.org/10.31504/komunika.v7i3.1824
Setiadi, W. (2018). Simplifikasi Peraturan Perundang-undangan dalam Rangka Mendukung Kemudahan Berusaha. Rechtsvinding, 7(3), 321–334. Retrieved from https://rechtsvinding.bphn.go.id/ejournal/index.php/jrv/article/view/288
Takumansang, C. M. (2013). Implementasi Kebijakan Pelayanan Izin Mendirikan Bangunan (IMB) di Badan Pelayanan Perizinan Terpadu Kota Manado. Acta Diurna Komunikasi, 2(4). Retrieved from https://ejournal.unsrat.ac.id/index.php/actadiurnakomunikasi/article/view/2668
Vogiatzoglou, K. (2016). Ease of Doing Business and FDI Inflows in ASEAN. Journal of Southeast Asian Economies (JSEAE), 33(3), 343–363. Retrieved from https://muse.jhu.edu/article/647393
Wimmer, M. A. (2002). A European perspective towards online one-stop government: the eGOV project. Electronic Commerce Research and Applications, 1(1), 92–103. https://doi.org/10.1016/S1567-4223(02)00008-X