Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP)

Penulis

  • Syavina Amalia Putri Universitas Airlangga
  • Tri Siwi Agustina Universitas Airlangga
  • Peggy Delita Merida Universitas Katolik Widya Mandala Surabaya
  • Anis Eliyana Universitas Airlangga

DOI:

https://doi.org/10.21787/mp.5.1.2021.25-38

Kata Kunci:

efikasi diri, kepemimpinan melayani, kualitas pelayanan, pegawai pemerintah, tata kelola pembangunan

Abstrak

Konsep mengenai servant leadership telah disebut sebagai salah satu bentuk pendekatan kepemimpinan yang berkomitmen untuk memberdayakan kemampuan serta kebutuhan karyawan. Saat ini konsep kepemimpinan tersebut telah menyita perhatian sebagian besar peneliti dalam hal semakin banyaknya pelanggaran moral dan penyimpangan manajemen  di tempat kerja. Penelitian mengenai hal ini bertujuan untuk mengetahui tentang bagaimana pengaruh langsung servant leadership dan self-efficacy terhadap service quality karyawan serta efek moderasi servant leadership terhadap dua variabel, yaitu self-efficacy of service quality of employee dan service quality of employee. Peneliti menggunakan model analisis Structural Equation Modeling (SEM) secara metodologis dengan alat uji analisis statistik AMOSGrapchics. Ada dua studi dalam penelitian ini. Data pada studi pertama dan kedua diperoleh dari pendistribusian kuesioner online pada Aparatur Sipil Negara (ASN) Kementerian Kelautan dan Perikanan (KKP). Responden yang valid tersedia sebanyak 222 ASN dalam penelitian ini. Penelitian menghasilkan beberapa pengujian yang berkaitan (1) servant leadership berpengaruh signifikan terhadap service quality karyawan ASN di KKP, (2) self-efficacy berpengaruh signifikan terhadap service quality karyawan, dan (3) servant leadership dapat memoderasi secara signifikan antara self-efficacy dengan service quality pegawai ASN di KKP.

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Diterbitkan

2021-06-09

Cara Mengutip

Putri, S. A., Agustina, T. S., Merida, P. D., & Eliyana, A. (2021). Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP). Matra Pembaruan: Jurnal Inovasi Kebijakan, 5(1), 25-38. https://doi.org/10.21787/mp.5.1.2021.25-38

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