Pengaruh Impersonalitas Terhadap Kepuasan Masyarakat di RSUD Syeh Yusuf Kabupaten Gowa

Authors

  • Hardianti Hardianti Universitas Muhammadiyah Makassar
  • Nuryanti Mustari Universitas Muhammadiyah Makassar
  • Hafiz Elfiansya Parawu Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.21787/mp.2.2.2018.123-137

Keywords:

Influence, Impersonality, Public Satisfaction

Abstract

The purpose of this study is to know the influence of impersonality onpublic satisfaction in RSUD Syekh Yusuf Gowa Regency. This research used quantitative method with survey type using simple random sampling with measurement of research instrument is done by likert scale. The data analysis technique research was descriptive statistical analysis techniques and simple regression analysis techniques with the help of SPSS version 21 software applications. The results found that Impersonalities impact on Public Satisfaction in RSUD Syeh Yusuf Gowa Regency using Simple Regression Equation Model concluded that, the value of Constant (a) amounted to5,475, meaning if Impersonality (X) value 0, then the result of Public Satisfaction (Y) the value was positive that is 5,475. And increasing the value of Impersonality (X) then the value of Public Satisfaction (Y) will increase means there was influence between Impersonalities and Public Satisfaction in RSUD Syeh Yusuf Gowa Regency. Role (R Square) Impersonality (X) on Public Satisfaction (Y) in RSUD Syeh Yusuf Gowa Regency, hence R Square value amounted to 0,520 or 52%. Thus, Impersonality (X) has an influence on Public Satisfaction (Y) in RSUD Syeh Yusuf Gowa Regency amounted to 52%, while the rest amounted to 48% obtained from 100% - 52% = 48% unobserved variables.

Author Biographies

Hardianti Hardianti, Universitas Muhammadiyah Makassar

Ilmu Administrasi Negara, Fakultas Ilmu Politik dan Ilmu Sosial

Nuryanti Mustari, Universitas Muhammadiyah Makassar

Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik

Hafiz Elfiansya Parawu, Universitas Muhammadiyah Makassar

Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik

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Published

2018-11-09

How to Cite

Hardianti, H., Mustari, N., & Parawu, H. E. (2018). Pengaruh Impersonalitas Terhadap Kepuasan Masyarakat di RSUD Syeh Yusuf Kabupaten Gowa. Matra Pembaruan: Jurnal Inovasi Kebijakan, 2(2), 123–137. https://doi.org/10.21787/mp.2.2.2018.123-137

Issue

Vol. 2 No. 2 (2018)

Section

Articles

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