Regional Legislative Council Service Performance Acceleration Through Innovation

Case Study of Medan Regional Legislative Council Secretariate

Authors

  • Evi Maya Savira National Research and Innovation Agency of the Republic of Indonesia (BRIN)
  • Renny Savitri National Research and Innovation Agency of the Republic of Indonesia (BRIN)
  • Madya Putra Yaumil Ahad National Research and Innovation Agency of the Republic of Indonesia (BRIN)
  • Erisda Hutasoit Medan Regional Legislative Council Secretariate
  • Andres Willy Simanjuntak Medan Regional Legislative Council Secretariate

DOI:

https://doi.org/10.21787/jbp.14.2022.159-174

Keywords:

public sector innovation, Regional Legislative Council Innovation, stakeholder satisfaction survey, public service innovation, local government agency

Abstract

Public organizations' outputs are services both inside and outside the organization. Medan Regional Legislative Council Secretariate is one of the regional apparatus organizations (OPD) whose performance output is service to the bureaucracy, which in this case is to members and leaders of the Regional Legislative Council. The service performance of the Medan Regional Legislative Council Secretariate is still considered dissatisfaction, and the Government Agency Performance Accountability Report (LAKIP) scores B. The purpose of this study is to provide an overview of the novelty of the Medan Regional Legislative Council Secretariate in accelerating its performance through a stakeholder satisfaction survey and innovation. This study uses a mixed method of both quantitative and qualitative research methods. The research questions are (1) What innovation acceleration does the Medan Regional Legislative Council Secretariate conduct to achieve organizational performance goals, and how? (2) How does the results of innovation development on the level of satisfaction of stakeholders on the performance of the Medan Regional Legislative Council Secretariate services in 2019-2021? (3) What lessons were learned from efforts to improve performance through surveys and innovations at the Secretariate? This study results from a stakeholder satisfaction survey followed up with four innovations to accelerate the performance of the Medan Regional Legislative Council Secretariate. The results of this study found that the development of these four innovations was not optimal; there was only one innovation that directly impacted organizational performance. Although technocratic studies have been carried out through stakeholder satisfaction surveys and innovation assistance, however, the innovation decisions made in the context of accelerating performance are highly dependent on the competence of human resources and priority activities.

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Published

2022-07-20

How to Cite

Savira, E., Savitri, R., Ahad, M., Hutasoit, E., & Simanjuntak, A. (2022). Regional Legislative Council Service Performance Acceleration Through Innovation: Case Study of Medan Regional Legislative Council Secretariate. Jurnal Bina Praja, 14(1), 159–174. https://doi.org/10.21787/jbp.14.2022.159-174

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