Adzam, M. 2025. Public Service Innovation: North Kolaka Civil Administration Service System Offline, Online, and Integrated (SI LAKU O2T). Matra Pembaruan: Jurnal Inovasi Kebijakan. 9, 2 (Nov. 2025), 93–105. DOI:https://doi.org/10.21787/mp.9.2.2025.93-105.