The Influence of Apparatus Resource Development on the Effectivity of Population Administration Service in Cianjur Regency, West Java
DOI:
https://doi.org/10.21787/jbp.10.2018.69-80Keywords:
Human Resources, Service Effectiveness, Population AdministrationAbstract
This study is based on a phenomenon which indicates that population administration in terms of the registration process; family card (KK) and identity card (KTP) in Cianjur District has not been effective, because the service is still slow, the procedure is complicated, not timely, and not transparent. The purpose of this study is to the influence of human resources (apparatus) development dimension on the effectiveness of population administration services. This research uses quantitative design, with a descriptive quantitative method that explains and describes the level of human resources (apparatus) development towards the effectiveness of population administration service in Cianjur Regency. Respondents were selected by using Proportional Stratified Random Sampling technique. Primary data were collected through observation, questionnaires, and interviews; Respondents are apparatuses at the Department of Population and Civil Registry as well as apparatuses from 18 Sub-districts in Cianjur regency as many as 187 samples. Secondary data were obtained through study documentation. Data were analyzed by Structural Equation Model (SEM). The results show that the development of human resources (apparatus), including learning, education, development, and training dimension has positively affected the effectiveness of population administration services significantly. The research concluded that the influence of human resource development on the effectiveness of the population administration service in Cianjur Regency is determined by the dimensions of learning, education, development, and training. These influences imply that the four dimensions of human resource development (apparatus) have important roles in the effectiveness of population administration services in Cianjur Regency.
Downloads
References
Armstrong, M., & Baron, A. (2005). Managing Performance: Performance Management in Action. CIPD Publishing.
Black, J. A., & Champion, D. J. (1992). Methods and Issues in Social Research. John Willey & Sons.
Brinkerhoff, D. W., & Brinkerhoff, J. M. (2015). Public Sector Management Reform in Developing Countries: Perspectives Beyond NPM Orthodoxy. Public Administration and Development2, 35(4), 222–237. http://doi.org/10.1002/pad.1739
Effendi, S., & Tukiran (Eds.). (2012). Metode Penelitian Survei. Jakarta: Pustaka LP3ES.
Ferdinand, A. T. (2002). Structural Equation Modeling dalam Penelitian Manajemen. Semarang, Indonesia: Badan Penerbit Universitas Diponegoro.
Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service Management for Competitive Advantage. McGraw-Hill.
Haryanto, R. (2004). Kebijakan dan Arah Penyelenggaraan Administrasi Kependudukan (Policy and Direction of Population Administration). Jakarta: Direktorat Jenderal Administrasi Kependudukan Departemen Dalam Negeri.
Hoe, S. L. (2008). Issues and Procedures in Adopting Structural Equation Modeling Technique. Journal of Applied Quantitative Methods, 3(1), 76–83. Retrieved from http://www.jaqm.ro/issues/volume-3,issue-1/7_hoe.php
Indrayana, S., Hakim, A., Tjahjanulin, & Saleh, C. (2015). Apparatus Resource Development and Its Impact on Public Services at the Government of Sidoarjo Regency East Java Province. Public Policy and Administration Research, 5(7), 1–8. Retrieved from http://www.iiste.org/Journals/index.php/PPAR/article/view/24020
Järvalt, J. (2012). Strategic Human Resource Management in the Public Service: Evidence from Estonia and Other Central and Eastern European Countries. Tallinn University of Technology. Retrieved from https://digi.lib.ttu.ee/i/?743&
Kartu keluarga - Wikipedia bahasa Indonesia, ensiklopedia bebas. (n.d.). Retrieved March 27, 2018, from https://id.wikipedia.org/wiki/Kartu_keluarga
Laird, D., Holton, E. F., & Naquin, S. S. (2003). Approaches to Training and Development (3rd ed.). Cambridge: Perseus Publishing.
Law of the Republic of Indonesia Number 23 of 2006 concerning Population Administration, Pub. L. No. 23 (2006). Indonesia.
Osborne, D., & Gaebler, T. (1992). Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (10th ed.). Addison-Wesley Publishing Company.
Paranoan, D. B. (2013). Apparatus Resources Development Model to Improve Public Service Quality in Indonesia. Journal of Information Engineering and Applications, 3(3), 38–46. Retrieved from http://iiste.org/Journals/index.php/JIEA/article/view/4872
Pynes, J. E. (2013). Human Resources Management for Public and Nonprofit Organizations: A Strategic Approach (4th ed.). San Francisco: John Wiley & Sons, Inc.
Siagian, S. P. (2000). Organisasi, Kepemimpinan dan Perilaku Administrasi. Jakarta: Gunung Agung.
Stewart, A. M. (1994). Empowering People. Pitman Publishing.
Tjiptono, F. (2008). Prinsip-prinsip Total Quality Service. Yogyakarta: Andi Publisher.
Tjokroamidjojo, B. (2001). Pengantar Administrasi Pembangunan. Jakarta: LP3ES.
Yuniarsih, T., & Suwatno. (2008). Manajemen Sumber Daya Manusia. Bandung: CV. Alfabeta.
