Digitalizing Governance in South Sumatera
An Introduction “E-Sumsel†System Reforming Public Service Management
DOI:
https://doi.org/10.21787/jbp.14.2022.399-411Keywords:
E-Sumsel, digitalizing governance, South SumateraAbstract
Digitizing government by utilizing the Internet, Communication, and Technology (ICT) is one of the biggest focuses on innovative actions and reforms through various instruments towards improving the quality of public service outcomes. This research discussed the governmental innovation and reform in the South Sumatera Provincial government, which has been trying to increase and improve governmental working transparency and accountability, public management system, and public service improvements known as “E-Sumsel.†By employing qualitative methods, the data collected and extracted from library research such as books, journals as well as the internet. Based on the result, it was found that “E-Sumsel†programs were established to shape digitalizing public management system and for democratic public service transparency and accountability. By focusing on transformations, the South Sumatera provincial government established “E-Sumsel†programs for showing any information about the information such as business opportunities, as well as about the government working. Meanwhile, it has identified several challenges in establishing “E-Sumsel†programs in the South Sumatera government, which remains high-incidence fiefdoms and a strong vertical orientation conspicuous among the governmental agencies. It needs further development to be resolved by creating a new innovative strategy to harmonize the provincial governmental standard operating systems in improving quality public management and public service. For this reason, innovative government action through “E-Sumsel†is very important mode to exist continuously in administrative reform in government institutions with governance innovation that influences each other.
Downloads
References
Abrams, D., & Houston, D. M. (2006). Equality, Diversity and Prejudice in Britain: Results from the 2005 National Survey: Report for the Cabinet Office Equalities Review October 2006. https://kar.kent.ac.uk/id/eprint/4106
Andersen, T. B. (2009). E-Government as an Anti-corruption Strategy. Information Economics and Policy, 21(3), 201–210. https://doi.org/10.1016/j.infoecopol.2008.11.003
Annisah. (2017). Usulan Perencanaan Smart City: Smart Governance Pemerintah Daerah Kabupaten Mukomuko. Masyarakat Telematika dan Informasi: Jurnal Penelitian Teknologi Informasi dan Komunikasi, 8(1), 59–80.
Bannister, F., & Connolly, R. (2014). ICT, Public Values and Transformative Government: A Framework and Programme for Research. Government Information Quarterly, 31(1), 119–128. https://doi.org/10.1016/j.giq.2013.06.002
Belanger, F., & Carter, L. (2012). Digitizing Government Interactions with Constituents: An Historical Review of E-Government Research in Information Systems. Journal of the Association for Information Systems, 13(5), 363–394. https://doi.org/10.17705/1jais.00295
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to Create a Culture of Transparency: E-Government and Social Media as Openness and Anti-corruption Tools for Societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2012). Promoting Transparency and Accountability Through ICTs, Social Media, and Collaborative Eâ€Government. Transforming Government: People, Process and Policy, 6(1), 78–91. https://doi.org/10.1108/17506161211214831
Bwalya, K. J., & Healy, M. (2010). Harnessing E‑Government Adoption in the SADC Region: A Conceptual Underpinning. Electronic Journal of E-Government, 8(1), 23–32.
Calabrò, A. (2011). Governing Public Service Organizations: A Review and Research Agenda. In A. Calabrò, Governance Structures and Mechanisms in Public Service Organizations (pp. 7–36). Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2750-7_2
Chee Wei Phang, Yan Li, Sutanto, J., & Kankanhalli, A. (2005). Senior Citizens’ Adoption of E-Government: In Quest of the Antecedents of Perceived Usefulness. Proceedings of the 38th Annual Hawaii International Conference on System Sciences, 130a–130a. https://doi.org/10.1109/HICSS.2005.538
Creswell, J. W., & Miller, D. L. (2000). Determining Validity in Qualitative Inquiry. Theory Into Practice, 39(3), 124–130. https://doi.org/10.1207/s15430421tip3903_2
Curtin, D., & Meijer, A. J. (2006). Does Transparency Strengthen Legitimacy? Information Polity, 11(2), 109–122. https://doi.org/10.3233/IP-2006-0091
Damanik, M. P. (2019). Sumsel Smart Province: Implementasi dan Tantangan Kesiapan Pemerintah Kabupaten/Kota di Sumatera Selatan. Jurnal Studi Komunikasi dan Media, 23(2), 195–212. https://doi.org/10.31445/jskm.2019.2719
del Sol, D. A. (2013). The Institutional, Economic and Social Determinants of Local Government Transparency. Journal of Economic Policy Reform, 16(1), 90–107. https://doi.org/10.1080/17487870.2012.759422
Destianingrum, B., Hananto, U. D., & Sa’adah, N. (2017). Profesionalisme Birokrat dalam Implementasi Good Governance Menuju Terwujudnya Negara Bebas Korupsi Kolusi Nepotisme (KKN) di Kota Semarang. Diponegoro Law Journal, 6(2), 1–17.
Dwiyanto, A. (Ed.). (2021). Mewujudkan Good Governance Melalui Pelayanan Publik. UGM Press.
Fauzan, D., Triono, R., & Dalimunthe, Z. (2022). How Does Public Service Motivation Explain Knowledge Sharing Behavior among Indonesian Civil Servants? Jurnal Bina Praja, 14(1), 71–82. https://doi.org/10.21787/jbp.14.2022.71-82
Grout, P. A., & Stevens, M. (2003). The Assessment: Financing and Managing Public Services. Oxford Review of Economic Policy, 19(2), 215–234. https://doi.org/10.1093/oxrep/19.2.215
Hafidz, J. (2017). Nawacita and the Law Enforcement of Civil State Apparatus in Constitutional Law Perspectives in Indonesia. Jurnal Pembaharuan Hukum, 4(2), 201–213. https://doi.org/10.26532/jph.v4i2.1936
Haning, M. T. (2018). Reformasi Birokrasi di Indonesia: Tinjauan dari Perspektif Administrasi Publik. JAKPP (Jurnal Analisis Kebijakan dan Pelayanan Publik), 4(1), 25–37. https://doi.org/10.31947/jakpp.v4i1.5902
Heeks, R. (2005). E-Government as a Carrier of Context. Journal of Public Policy, 25(1), 51–74.
Hermana, B., Tarigan, A., Medyawati, H., & Silfianti, W. (2012). E-Government Implementation in Indonesia: Financial Transparency on the Web. 27, 194–199.
Horhoruw, M., Karippacheril, T. G., Sutiyono, W., & Thomas, T. (2012). Transforming the Public Sector in Indonesia: Delivering Total Reformasi.
Hutagalung, S. S., & Hermawan, D. (2018). Evaluation of Local Government Innovation Program in Lampung Province. Jurnal Bina Praja, 10(2), 241–250. https://doi.org/10.21787/jbp.10.2018.241-250
Komara, E. (2019). Kompetensi Profesional Pegawai ASN (Aparatur Sipil Negara) di Indonesia. Mimbar Pendidikan: Jurnal Indonesia untuk Kajian Pendidikan, 4(1), 73–84. https://doi.org/10.17509/mimbardik.v4i1.16971
M. Baeuo, M. O., Ab. Rahim, N. Z. B., & Alaraibi, A. A. M. (2016). Technology Aspects of E-Government Readiness in Developing Countries: A Review of the Literature. Computer and Information Science, 9(4), 1. https://doi.org/10.5539/cis.v9n4p1
Margetts, H., & Dunleavy, P. (2002). Better Public Services Through E-government: Academic Article in Support of Better Public Services Through E-government (Report by the Comptroller and Auditor General, HC 704-III, Session 2001-2002: 4 April 2002). National Audit Office.
Miles, M. B., Huberman, A. M., & Saldana, J. (2018). Qualitative Data Analysis: A Methods Sourcebook. SAGE Publications.
Moleong, L. J. (2021). Metodologi Penelitian Kualitatif. PT. Remaja Rosdakarya.
Nurhajati, W. A., & Bachri, B. S. (2017). Pengembangan Kurikulum Diklat (Pendidikan dan Pelatihan) Berbasis Kompetensi dalam Membangun Profesionalisme dan Kompetensi Pegawai Negeri Sipil (PNS). Jurnal Pendidikan (Teori dan Praktik), 2(2), 156–164. https://doi.org/10.26740/jp.v2n2.p156-164
OECD. (2003). The e-Government Imperative. OECD. https://doi.org/10.1787/9789264101197-en
Olphert, W., & Damodaran, L. (2007). Citizen Participation and engagement in the Design of e-Government Services: The Missing Link in Effective ICT Design and Delivery. Journal of the Association for Information Systems, 8(9), 491–507. https://doi.org/10.17705/1jais.00137
Pamoragung, A., Suryadi, K., & Ramdhani, M. A. (2006). Enhancing the Implementation of E-government in Indonesia Through the High-Quality of Virtual Community and Knowledge Portal Design. 341–348.
Prahono, A. & Elidjen. (2015). Evaluating the Role e-Government on Public Administration Reform: Case of Official City Government Websites in Indonesia. Procedia Computer Science, 59, 27–33. https://doi.org/10.1016/j.procs.2015.07.334
Public Governance Committee & OECD. (2005). E-Government for Better Government. OECD.
Romli, L. (2008). Masalah Reformasi Birokrasi. Civil Service: Jurnal Kebijakan dan Manajemen PNS, 2(2), 1–8.
Sabani, A., Deng, H., & Thai, V. (2018). A Conceptual Framework for the Adoption of E-Government in Indonesia. In Australasian Conference on Information Systems 2018. University of Technology, Sydney. https://doi.org/10.5130/acis2018.bi
Sabani, A., Deng, H., & Thai, V. (2019). Evaluating the Development of E-government in Indonesia. ICSIM 2019: Proceedings of the 2nd International Conference on Software Engineering and Information Management, 254–258. https://doi.org/10.1145/3305160.3305191
Shim, D. C., & Eom, T. H. (2008). E-Government and Anti-Corruption: Empirical Analysis of International Data. International Journal of Public Administration, 31(3), 298–316. https://doi.org/10.1080/01900690701590553
Shim, D. C., & Eom, T. H. (2009). Anticorruption Effects of Information Communication and Technology (ICT) and Social Capital. International Review of Administrative Sciences, 75(1), 99–116. https://doi.org/10.1177/0020852308099508
Shouran, Z., Rokhman, N., & Kuntoro, T. (2019). Measuring the eGovernment Readiness: Proposed Framework. International Journal of Computer Applications, 182(43), 44–49. https://doi.org/10.5120/ijca2019918581
Statistics South Africa. (2016). Community Survey 2016, Statistical Release P0301. Statistics South Africa.
Sudrajat, A., & Andhika, L. (2021). Empirical Evidence Governance Innovation in Public Service. Jurnal Bina Praja, 13(3), 407–417. https://doi.org/10.21787/jbp.13.2021.407-417
Sudrajat, T., Kunarti, S., & Hartini, S. (2019). Bridging the Legal Gap Between Open Selection and Internal Selection of State Civil Apparatus Promotion in Indonesia. IOP Conference Series: Earth and Environmental Science, 255, 012053. https://doi.org/10.1088/1755-1315/255/1/012053
Sufianti, E. (2007). Implementation of E-government to Enhance the Quality of Public Service in Several Local Governments in Indonesia. Journal of Administrative Science, 5(4), 356–371.
Supangkat, S. H. (2018). Smart Province.
Utama, A. A. G. S. (2020). The Implementation of E-Government in Indonesia. International Journal of Research in Business and Social Science, 9(7), 190–196. https://doi.org/10.20525/ijrbs.v9i7.929
Weerakkody, V., El-Haddadeh, R., Al-Sobhi, F., Shareef, M. A., & Dwivedi, Y. K. (2013). Examining the Influence of Intermediaries in Facilitating E-government Adoption: An Empirical Investigation. International Journal of Information Management, 33(5), 716–725. https://doi.org/10.1016/j.ijinfomgt.2013.05.001
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Author(s)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
